Privacy policy
Privacy Policy
Vicestories Privacy Policy
Last updated: August 31, 2026
This Privacy Policy describes how Vicestories (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, make a purchase from the Site, or otherwise communicate with us (collectively, the "Services").
For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site and update the "Last updated" date as appropriate.
How We Collect and Use Your Personal Information
To provide the Services, we collect and use personal information about you from a variety of sources, as described below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes, or can be associated with you.
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
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Basic contact details, including your name, address, phone number, and email address.
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Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number.
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Account information, including your username, password, and security questions.
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Shopping information, including the items you view, put in your cart, or add to your wishlist.
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Customer support information, including information you choose to include in communications with us.
Some features of the Services may require you to directly provide certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing certain features.
Information We Collect through Cookies
We may automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies").
Usage Data may include information about how you access and use our Site and your account, including device information, browser information, network connection information, IP address, and other information regarding your interaction with the Services.
Information We Obtain from Third Parties
We may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:
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Companies that support our Site and Services, such as Shopify.
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Payment processors that collect payment information, such as bank account or credit/debit card information and billing address, to process your payment and fulfill your orders.
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Third parties that collect information through online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible for the accuracy of information provided to us by third parties or for their policies or practices.
How We Use Your Personal Information
Providing Products and Services
We use your personal information to provide you with our Services, including to process payments, fulfill orders, send notifications related to your account, purchases, returns, exchanges, and other transactions, manage your account, arrange shipping, facilitate returns and exchanges, and enable you to post reviews.
Marketing and Advertising
We may use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications by email, text message, or postal mail, and showing you advertisements for products or services.
Security and Fraud Prevention
We may use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity.
If you choose to register an account, you are responsible for keeping your account credentials secure. We recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.
Communicating with You
We use your personal information to provide customer support and improve our Services, including to respond to your inquiries and maintain our business relationship with you.
Cookies
Like many websites, we use Cookies on our Site. Cookies may be used to power and improve our Site and Services, remember your actions and preferences, run analytics, and better understand user interactions with the Services.
We may also permit third parties and service providers to use Cookies on our Site to better tailor services, products, and advertising.
Most browsers automatically accept Cookies by default, but you can choose to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause certain features or functionality of the Services to work incorrectly or become unavailable.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:
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Vendors or third parties who perform services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping.
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Business and marketing partners, including Shopify, to provide services and advertise to you.
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When you direct, request, or otherwise consent to our disclosure of certain information to third parties.
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With our affiliates or otherwise within our corporate group, where applicable.
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In connection with a business transaction such as a merger or bankruptcy.
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To comply with applicable legal obligations or requests from law enforcement or other authorized authorities.
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To enforce applicable terms of service and protect or defend our Services, our rights, and the rights of our users or others.
User Generated Content
The Services may enable you to post product reviews and other user-generated content.
If you choose to submit user-generated content to a public area of the Services, this content may be public and accessible by others.
We do not control who may have access to information that you choose to make publicly available and cannot guarantee that parties who have access to such information will respect your privacy or keep it secure.
Third Party Websites and Links
Our Site may provide links to websites or other online platforms operated by third parties.
If you follow links to sites that are not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions.
We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on those sites.
Children's Data
The Services are not intended to be used by children, and we do not knowingly collect personal information from children.
If you are a parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details below to request that it be deleted.
Security and Retention of Your Information
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee perfect security.
Information you send to us may not be completely secure while in transit. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on different factors, including whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce applicable contracts and policies.
Your Rights and Choices
Depending on where you live, you may have some or all of the following rights in relation to your personal information:
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Right to Access / Know: You may have a right to request access to personal information that we hold about you.
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Right to Delete: You may have a right to request that we delete personal information we maintain about you.
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Right to Correct: You may have a right to request that we correct inaccurate personal information.
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Right of Portability: You may have a right to receive a copy of your personal information and, in certain circumstances, request that we transfer it to a third party.
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Right to Opt Out: Depending on applicable law, you may have a right to opt out of certain sales, sharing, or targeted advertising activities.
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Restriction of Processing: You may have the right to ask us to stop or restrict the processing of your personal information.
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Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw that consent.
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Appeal: Depending on applicable law, you may have a right to appeal our decision if we decline to process your request.
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Managing Communication Preferences: You may opt out of promotional emails by using the unsubscribe option included in our marketing communications. We may still send non-promotional emails relating to your account or orders.
You may exercise applicable rights by contacting us using the contact information below.
We will not discriminate against you for exercising applicable privacy rights. We may need to collect information from you to verify your identity before processing certain requests.
We will respond to your request within the time period required by applicable law.
Complaints
If you have complaints about how we process your personal information, please contact us using the contact details below.
If you are not satisfied with our response, depending on where you live, you may have the right to appeal our decision or lodge a complaint with your local data protection authority.
International Users
Please note that we may transfer, store, and process your personal information outside the country in which you live, including in countries where our service providers operate.
Your personal information may also be processed by staff and third-party service providers and partners located in other countries.
Where required by applicable law, we will rely on appropriate mechanisms for transferring personal information internationally.
Contact
If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any applicable privacy rights, please contact us at: